Dubai-Based Associate Manager, Customer Care & Ops

Majid Al Futtaim; Dubai; On-site; AED 156,240 - 212,040; Full time

Benefits offered by this job

Competitive compensation

Growth and development opportunities

Team culture in a fast-paced environment

Job summary

Majid Al Futtaim in Dubai is looking for an Associate Manager - Customer Care to oversee capacity management and frontline operations. The role emphasizes exceptional customer experience, team leadership, and operational excellence, with an aim to meet service levels efficiently while representing the Carrefour brand.

The ideal candidate will have experience in retail, strong communication skills in Arabic and English, and a proactive leadership style. This is a full-time position offering competitive compensation and growth opportunities.

Qualifications

• Previous experience in sales and retail, preferably within FMCG, department stores, or travel and leisure environments.
• Proactive, flexible, self-motivated, and energetic team leader.
• Solid technical capability and understanding of premium customer expectations.

Responsibilities

• Deliver exceptional customer care across all channels.
• Drive sales opportunities by sharing product knowledge.
• Train, coach, and manage customer care representatives.

Skills

Strong communication skills in Arabic

Strong communication skills in English

Problem-solving skills

Commercial mindset

Technical capability

Team leadership

Job description

Majid Al Futtaim in Dubai is looking for an Associate Manager - Customer Care to oversee capacity management and frontline operations. The role emphasizes exceptional customer experience, team leadership, and operational excellence, with an aim to meet service levels efficiently while representing the Carrefour brand.

The ideal candidate will have experience in retail, strong communication skills in Arabic and English, and a proactive leadership style. This is a full-time position offering competitive compensation and growth opportunities.