Head of Customer Care & Experience

Majid Al Futtaim; Dubai; On-site; AED 178,560 - 256,680; Full time

Benefits offered by this job

Competitive compensation

Long-term career development opportunities

Job summary

Majid Al Futtaim is seeking a Customer Care and Services Manager in Dubai to lead customer care operations across various channels. This role ensures high-quality customer experiences by collaborating with cross-functional teams and resolving complex customer cases.

The ideal candidate must possess a Bachelor’s degree and have over 3 years of experience in customer care or services management. Strong communication skills in Arabic and English are essential for this fast-paced role.

The position offers competitive compensation and long-term career development opportunities.

Qualifications

• 3+ years of experience in customer care or services management.
• Experience in FMCG, department stores, or travel and leisure.
• Proactive and flexible leader in a customer-centric environment.

Responsibilities

• Deliver exceptional customer experiences across all channels.
• Collaborate with teams to resolve customer issues.
• Train and mentor customer care representatives.

Skills

Strong communication skills in Arabic and English

Problem-solving skills

Technical proficiency in customer service standards

Sales and retail experience

Education

Bachelor's degree in Business, Marketing, or related discipline

Job description

Majid Al Futtaim is seeking a Customer Care and Services Manager in Dubai to lead customer care operations across various channels. This role ensures high-quality customer experiences by collaborating with cross-functional teams and resolving complex customer cases.

The ideal candidate must possess a Bachelor’s degree and have over 3 years of experience in customer care or services management. Strong communication skills in Arabic and English are essential for this fast-paced role.

The position offers competitive compensation and long-term career development opportunities.