Customer Care Representative - Majid Al Futtaim Retail - Dubai, UAE

Majid Al Futtaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive compensation

Opportunities for growth

Supportive team-driven environment

Job summary

Majid Al Futtaim is looking for a Customer Care Representative in Dubai to provide exceptional support across various channels including walk-in, phone, and email. The successful candidate will manage customer inquiries, resolve issues, and contribute to maintaining high service standards in a leading retail environment.

Ideal applicants should have proven customer service experience and strong communication skills in both English and Arabic. A collaborative attitude and digital savviness are also essential. The role offers a competitive salary ranging from 6000 to 9000 AED monthly.

Qualifications

• Proven customer service experience.
• Confident use of CRM and e-commerce systems.
• Ability to follow internal processes consistently.

Responsibilities

• Handle customer inquiries via multiple channels.
• Provide information on products, services, and policies.
• Resolve customer issues effectively.

Skills

Strong verbal and written communication in English and Arabic

Problem-solving and conflict resolution skills

CRM and e-commerce systems proficiency

Team-oriented mindset

Job description

Customer Care Representative - Majid Al Futtaim Retail - Dubai, UAE

Position Overview

The Customer Care Representative role in Dubai delivers professional, multi-channel customer support by handling inquiries, resolving issues, and processing transactions while ensuring a positive and consistent customer experience. This position collaborates closely with internal teams to meet service standards and performance metrics across retail and e-commerce operations.

Job DetailsCountry: UAECity: DubaiIndustry: RetailFunction: Customer Support-Client CareSalary: 6000-9000 monthly (Market estimated)Gender: AnyCandidate Nationality: AnyJob Type: Full-time

Key Responsibilities

• Handle customer inquiries across walk‑in, phone, and email channels with timely and professional responses
• Provide clear and accurate information on products, services, pricing, and company policies
• Resolve customer issues by identifying root causes and delivering effective solutions
• Manage orders, returns, and exchanges in line with company guidelines
• Document all interactions and cases accurately using CRM and support systems
• Conduct follow‑ups to confirm resolution and maintain high customer satisfaction
• Flag recurring issues or service challenges to relevant teams for corrective action
• Collaborate with internal departments to ensure a smooth and consistent customer experience

Ideal Profile

• Proven customer service experience with strong verbal and written communication skills in English and Arabic
• Confident use of CRM and e‑commerce systems with strict adherence to data security and confidentiality
• Ability to follow internal processes and procedures consistently
• Strong problem‑solving and conflict‑resolution skills, even under pressure
• Digital savviness with solid knowledge of retail and e‑commerce operations
• Team‑oriented mindset with effective collaboration skills

Why Join Us

• Work with a leading regional retail organization known for customer excellence
• Be part of a supportive, team‑driven environment
• Gain exposure to multi‑channel customer service operations
• Competitive compensation with opportunities for growth

About the Company

Majid Al Futtaim Retail is a leading regional retailer operating supermarkets, hypermarkets, and digital commerce platforms across the UAE. As part of Majid Al Futtaim Group, the Retail division is committed to delivering exceptional customer experiences through strong service standards, innovation, and a collaborative culture.