Dubai: AI-Driven Customer Success Manager

quicksell; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

DoubleTick is hiring a Customer Success Manager in Dubai to nurture relationships with mid‑market and enterprise customers, driving onboarding, renewals and expansions, while collaborating with Product and Sales to maximize value.

You will own key accounts, conduct QBRs, monitor health metrics, and coordinate with cross‑functional teams to ensure consistent value delivery and high CSAT in a fast‑growing tech environment.

Qualifications

• 2–3 years of experience in Customer Success, Account Management, or Client Services.
• Experience managing mid‑market or enterprise customers.
• Excellent stakeholder management and communication skills.
• Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.).
• Strong analytical and problem‑solving mindset.
• Customer focused mindset with a positive and proactive attitude.
• Experience managing retention and upselling.

Responsibilities

• Support assigned customer accounts under the guidance of senior Customer Success Managers.
• Assist with customer onboarding activities and ensure smooth adoption of products and services.
• Respond to customer queries and coordinate with internal teams for timely resolution.
• Maintain regular communication with customers to ensure satisfaction and engagement.
• Own key strategic or enterprise customer accounts and oversee onboarding, adoption, renewals, and expansion strategies.
• Conduct Quarterly Business Reviews (QBRs) with key customers and lead retention initiatives.
• Partner with Sales and Account Management teams on upsell and cross-sell opportunities.
• Act as the voice of the customer internally and collaborate with Product, Engineering, Sales, and Support teams.

Skills

Stakeholder management

Communication skills

Analytical thinking

Problem solving

Relationship building

Upselling retention

Tools

Salesforce

HubSpot

Gainsight

Zendesk

Job description

DoubleTick is hiring a Customer Success Manager in Dubai to nurture relationships with mid‑market and enterprise customers, driving onboarding, renewals and expansions, while collaborating with Product and Sales to maximize value.

You will own key accounts, conduct QBRs, monitor health metrics, and coordinate with cross‑functional teams to ensure consistent value delivery and high CSAT in a fast‑growing tech environment.