Enterprise AI Customer Success Lead

Client of Forsyth Barnes; Abu Dhabi; On-site; AED 268,000 - 424,000; Full time

Job summary

Unknown company in Abu Dhabi is seeking a Customer Success Manager to drive post-sales value across a portfolio of enterprise clients using AI-driven platforms. You will translate strategic business goals into implementation plans, ensure adoption, measure outcomes and escalate risks.

The role requires coordinating cross-disciplinary teams, managing retention, expansion and customer satisfaction, and presenting insights to executives.

Qualifications

• Minimum 5 years' experience in customer success, account management or post-sales roles within enterprise SaaS or AI/ML product environments.
• Proven experience managing complex, multi-stakeholder enterprise deployments and integrations.
• Strong analytical skills with experience using product usage and business metrics to drive decisions.
• Excellent verbal and written communication skills, including executive-level presentation capability.
• Track record of achieving retention, expansion and customer satisfaction targets.
• Bachelor's degree in a relevant discipline; technical or business postgraduate qualifications are advantageous.
• Right to work in the UAE and willingness to be based in Abu Dhabi.

Responsibilities

• Own day-to-day relationships for a set of named enterprise accounts serving as the customers primary advocate post-sale
• Create and execute account plans that map product capabilities to customer KPIs and timelines
• Lead onboarding training and enablement activities to accelerate time-to-value
• Coordinate product engineering and services teams to resolve implementation blockers and deliver milestones
• Monitor adoption usage and health metrics and implement remediation plans for at-risk accounts
• Collect structured feedback and use cases to influence product enhancements and roadmap decisions
• Identify and operationalise upsell and renewal opportunities within assigned accounts
• Prepare and present quarterly business reviews and adoption reports to executive stakeholders

Skills

Customer success

Account management

Stakeholder management

Analytical skills

Executive communication

Presentation skills

Education

Bachelor's degree in a relevant discipline

Postgraduate qualifications advantageous

Job description

Unknown company in Abu Dhabi is seeking a Customer Success Manager to drive post-sales value across a portfolio of enterprise clients using AI-driven platforms. You will translate strategic business goals into implementation plans, ensure adoption, measure outcomes and escalate risks.

The role requires coordinating cross-disciplinary teams, managing retention, expansion and customer satisfaction, and presenting insights to executives.