Customer Success Manager - Dubai

Apport Software Solutions Private Limited; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Accelerated Career Growth

Supportive Culture

Challenging Work Environment

Job summary

A leading software solutions company in Dubai is seeking a Customer Success Manager to enhance customer relationships and ensure client satisfaction. The role involves supporting customer accounts, overseeing onboarding and growth strategies, and collaborating with various teams to address customer needs. Candidates should have 2-3 years in Customer Success or Account Management, excellent communication skills, and experience with CRM tools. This position offers accelerated career growth and a supportive work culture.

Qualifications

• 2-3 years of experience in Customer Success or Account Management.
• Strong experience managing mid-market or enterprise customers.
• Customer-focused mindset with a positive and proactive attitude.

Responsibilities

• Support assigned customer accounts and ensure satisfaction.
• Own key strategic customer accounts and oversee growth.
• Collaborate with Product and Engineering teams for feedback.

Skills

Customer Success

Account Management

Communication Skills

Analytical Skills

CRM Tools

Tools

Salesforce

HubSpot

Zendesk

Job description

Overview

Job Title - Customer Success Manager
Location - Dubai
Job Type - Full Time

About DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website : https://doubletick.io

Responsibilities

• We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services. This role focuses on day-to-day customer engagement, coordination, and execution while working closely with senior Customer Success team members to help customers achieve value and satisfaction.
• Customer Support & Engagement: Support assigned customer accounts under the guidance of senior Customer Success Managers; Assist with customer onboarding activities and ensure smooth adoption of products and services; Respond to customer queries and coordinate with internal teams for timely resolution; Maintain regular communication with customers to ensure satisfaction and engagement.
• Customer Ownership & Growth: Own key strategic or enterprise customer accounts; Oversee customer onboarding, adoption, renewals, and expansion strategies; Conduct Quarterly Business Reviews (QBRs) with key customers; Proactively identify churn risks and lead retention initiatives; Partner with Sales and Account Management teams on upsell and cross-sell opportunities.
• Cross-Functional Collaboration: Act as the voice of the customer internally; Work closely with Product, Engineering, Sales, and Support teams to address customer feedback and feature requests; Align customer success strategy with company goals and product roadmap.
• Metrics & Reporting: Track and report key customer success metrics: retention, churn, NPS, CSAT, adoption, and revenue expansion; Use data and insights to improve customer experience and team performance; Present customer success insights and performance updates to leadership.

Qualifications

• 2-3 years of experience in Customer Success, Account Management, or Client Services.
• Strong experience managing mid-market or enterprise customers.
• Excellent stakeholder management and communication skills.
• Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.).
• Strong analytical and problem-solving mindset.
• Customer focused mindset with a positive and proactive attitude.
• Experience managing retention and upselling.

Preferred Qualifications

• Experience in B2B SaaS or technology-driven organizations.
• Experience handling renewals, negotiations, and commercial discussions.
• Exposure to global customers and cross-functional teams.
• Familiarity with automation, dashboards, and customer health scoring models.

Why Work With Us?

• Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.
• Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.
• Career Flexibility – Explore transitions into roles like Product Manager and beyond.
• Supportive Culture – Work with a friendly, approachable team and management that values people.
• Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.
• Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.
• Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.