Driver - Front Office

Rotana Hotels; Abu Dhabi; On-site; AED 33,000 - 50,000; Full time

Job summary

Rotana Hotels is seeking a dedicated Driver for Park Rotana and Park Arjaan Abu Dhabi. You will greet guests, open doors, escort them to the lobby, and handle driving-related duties ensuring smooth arrivals and departures.

The role requires a local driving license, English fluency, and familiarity with hotel services to provide accurate information and exceptional guest service.

Qualifications

• Fluency in both written and spoken English.
• Holder of a valid local Driving License.
• Knowledge of country traffic laws.

Responsibilities

• Greet guests upon arrival and assist with directions to the lobby.
• Open car doors for arriving and departing guests and escort to the lobby.
• Maintain up-to-date knowledge of hotel services and respond to guest queries.
• Ensure proper handover from previous shift to the night shift.
• Forward guest complaints to the manager on duty.
• Perform hotel car/bus trips as requested.
• Control guests’ car keys and manage parking areas.
• Maintain good public relations and meet guest expectations.
• Support airport/crew transportation flow as needed.

Education

Vocational training in hospitality

Fluent in English

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan Abu Dhabi.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as-

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork