Door Attendant

Park Rotana; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

Park Rotana, Abu Dhabi, is seeking a dynamic Door Attendant to provide professional, guest-focused service and to ensure a memorable guest experience.

You will greet guests warmly, assist with arrivals, open doors, manage car keys, and coordinate with the team to uphold hotel standards and smooth shift handovers.

Qualifications

• Must have hospitality-focused training or diploma.
• Excellent written and verbal English communication.
• Strong interpersonal and guest-service orientation.

Responsibilities

• Offer consistently professional, friendly service to guests.
• Greet guests warmly and assist with guidance on arrival.
• Open car doors and escort guests to the lobby.
• Manage guest car keys and ensure timely car delivery.
• Escalate complaints to the manager on duty.
• Ensure smooth handover between shifts.
• Maintain knowledge of hotel facilities and services.

Skills

Guest relations

Customer service

Concierge familiarity

English communication

Interpersonal skills

Education

Hospitality vocational training

Tools

Basic computer skills

Job description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

This position is based at Park Rotana & Park Arjaan Hotel Abu Dhabi.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one, and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Skills

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork