Driver - Front Office

Park Rotana; Abu Dhabi; On-site; AED 36,000 - 48,000; Full time

Job summary

Park Rotana Abu Dhabi is seeking a guest-focused Driver to welcome guests, assist with arrivals and departures, and perform driving duties as required. The role emphasizes delivering exceptional customer service and ensuring smooth transportation flow for airport and hotel guests.

The candidate should hold a valid local driving licence, be fluent in English, and be familiar with UAE traffic laws. Previous front office or transportation experience is advantageous in a fast-paced hotel environment.

Qualifications

• Fluency in written and spoken English required.
• Holder of a valid local driving licence is essential.
• Knowledge of the country traffic laws is needed.
• Experience in Front Office / Transportation fields is preferred.

Responsibilities

• Greet guests on arrival and open car doors for guests.
• Escort guests to the lobby and provide directions as needed.
• Maintain knowledge of hotel services and respond to guest queries.
• Handover information to oncoming shift and report issues to the manager.

Skills

Fluent English

Valid local driving licence

Traffic laws knowledge

Customer-focused

Education

Vocational training in hospitality

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan Abu Dhabi.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Skills

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork