Driver - Food & Beverages

Centro Barsha; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Centro Barsha in Dubai is seeking passionate Front Office/Driver professionals to deliver exceptional guest service. You will greet guests on arrival, assist with luggage, and escort them to the lobby while ensuring smooth handovers between shifts.

A valid local driving license and fluent English are required to navigate hotel operations and city traffic effectively. Ideal candidates are proactive, well-presented, and able to handle busy environments with a calm demeanor.

Qualifications

• Vocational hospitality training
• Fluent English (written and spoken)
• Valid local driving license and knowledge of country traffic laws

Responsibilities

• Greet guests on arrival and open car doors for arriving/departing guests
• Escort guests to the lobby and assist with luggage as needed
• Maintain up-to-date knowledge of hotel and services to answer guest queries
• Handover information from earlier shift to night shift smoothly
• Forward guest complaints to the manager on duty for resolution
• Perform trips/drives with hotel car/bus as required
• Manage guests' car keys and ensure security
• Establish and maintain public relations while exceeding guest expectations
• Maintain parking areas and ensure cleanliness

Skills

Guest service

Public relations

Adaptability

Teamwork

Education

Hospitality training

Tools

Driving license

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork