Driver - Food And Beverages

Rotana Hotels; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Rotana Hotels in Dubai seeks a guest‑facing Driver to assist arriving and departing guests, escort them to the lobby, and support transportation needs with a professional, service‑driven mindset.

The role requires hospitality training, a valid local driving license, and fluent English. You will maintain knowledge of hotel services, handle guest inquiries, and cooperate with shifts to ensure smooth operations.

Qualifications

• Fluent in English both written and spoken.
• Vocational hospitality training or equivalent.
• Valid local driving license and knowledge of traffic laws.
• Willingness to work in a guest‑facing role in a hotel environment.

Responsibilities

• Greet guests on arrival and farewell, opening car doors and escort to lobby.
• Maintain knowledge of hotel services and respond to guest queries.
• Ensure proper handover between shifts and communicate issues to on‑duty manager.
• Manage guest car keys and oversee airport/crew transportation as needed.
• Promote good public relations and meet guest expectations.
• Coordinate parking space and cleanliness with shift teams.

Skills

English fluency

Customer focus

Public relations

Teamwork

Education

Vocational training in hospitality

Tools

Driving license

Job description

Job Description:

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as-

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Skills

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands‑on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork

Requirements