Director, Securities Services & Client Experience

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 28,000 - 42,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a Service Director for Securities Services in Abu Dhabi. The role centers on managing high-value custody and securities services relationships with strong governance and operational coordination.

You will own day-to-day client relationships, coordinate with Operations, and drive service improvements and revenue growth across GCC and international markets.

Qualifications

• Experience in custody or securities services within institutional banking.
• Strong understanding of client service governance and relationship management.
• Knowledge of GCC and international market practices and regulatory awareness.

Responsibilities

• Own the day-to-day operational relationship for an assigned portfolio of securities services and custody clients.
• Build deep understanding of each client to support tailored service delivery and engagement.
• Collaborate with Operations to ensure requirements and issue resolutions are well managed.
• Maintain a governance model with regular reviews, follow-ups, and performance discussions.
• Support client inquiries and contribute to automation initiatives to improve speed.

Skills

Securities services client management

Custody services

Client service governance

Institutional client relationship

Operational relationship ownership

Enquiry management

Service process automation

Market practice knowledge

Client retention

New client acquisition support

Regulatory awareness

Stakeholder management

GCC market exposure

International market support

Job description

First Abu Dhabi Bank (FAB) is seeking a Service Director for Securities Services in Abu Dhabi. The role centers on managing high-value custody and securities services relationships with strong governance and operational coordination.

You will own day-to-day client relationships, coordinate with Operations, and drive service improvements and revenue growth across GCC and international markets.