Hardware Support Technician: Desktops & Notebooks Expert

Exasoft; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Exasoft in Dubai is seeking a Hardware Support Technician with 2-3 years of IT experience to manage desktops, workstations and notebooks, perform break-fix, and support end users across the organization.

The role emphasizes on-site maintenance, weekly inventory reporting, supplier coordination, and adherence to established processes while delivering strong customer service in English and local languages.

Qualifications

• Minimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting.
• Having good communication skills and customer management experience with clients in and outside India.
• The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, VIPs and local technical staff
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Skills

Windows desktops

Office apps

English communication

Customer management

Network configurations

Asset management

Hardware break-fix

Job description

Exasoft in Dubai is seeking a Hardware Support Technician with 2-3 years of IT experience to manage desktops, workstations and notebooks, perform break-fix, and support end users across the organization.

The role emphasizes on-site maintenance, weekly inventory reporting, supplier coordination, and adherence to established processes while delivering strong customer service in English and local languages.