IT Technical Support

Confidential Company; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential Company in Dubai is seeking an experienced IT Support Specialist to handle day-to-day hardware and software issues, diagnose incidents, and provide on-site assistance across multiple sites.

You will install OS, deploy software, manage AD/Azure AD, ensure data backups, monitor trends, and support network upgrades. A 3–5 year background in L1/L2 support with Office 365 experience is required.

Qualifications

• Experience in L1/L2 technical support environments.
• Office 365 Administration and Active Directory experience.
• Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

• Provide day-to-day IT support for hardware and software issues.
• Diagnose and resolve hardware, software, network, security, and connectivity incidents.
• Troubleshoot desktops, laptops, printers, mobile devices, WLAN and network issues.
• Perform OS installation, imaging, software deployment, and system upgrades.
• Ensure secure backups before major changes and maintenance.
• Manage user accounts and access through AD/Azure AD.
• Provide on-site support across multiple company locations.
• Monitor recurring issues and participate in shift rotations as needed.

Skills

L1/L2 support

Office 365

Windows troubleshooting

Active Directory

Networking basics

DNS/DHCP basics

Printer support

PC hardware

Education

Bachelor's degree in IT/CS

Tools

Microsoft Entra ID

Job description

• Provide day-to-day IT support for hardware and software issues.

• Diagnose and resolve hardware, software, network, security, connectivity, and performance-related incidents.

• Troubleshoot desktops, laptops, printers, mobile devices, WLAN and network-related issues.

• Troubleshoot network issues involving IP addresses, DHCP, DNS, VLANs, and connectivity.

• Perform OS installation, imaging, software deployment, system upgrades, and hardware replacement.

• Ensure important user files and business data are securely backed up before system upgrades, hardware replacement, or troubleshooting activities.

• Take system images/clones of industrial PCs, production systems, and other critical operational equipmentbefore major changes, upgrades, or maintenance activities.

• Restore cloned system images when required following hardware failure, operating system corruption, or other system-related issues.

• Assist in installing and updating software, operating systems, and security tools.

• Monitor recurring issues, identify trends, and recommend service improvements.

• Participate in shift rotations and provide overtime support when required.

• Support network upgrades, migrations, patching, and infrastructure changes.

• Manage user accounts, permissions, and access through Active Directory / Microsoft Entra ID (Azure AD).

• Provide on-site support to different company locations when required.

Desired Candidate Profile

• Experience in L1/L2 technical support environments.

• Office365 Administration

• Bachelor's degree/diploma in IT, Computer Science, or a related field.

• 3–5 years of experiencein IT support or a similar technical support role.

• Strong knowledge of Windows 10/11 troubleshooting and administration.

• Hands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID.

• Good understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic networking.

• Experience troubleshooting PCs, laptops, printers, and network devices.

• Good hardware troubleshooting and component replacement skills.

• Strong analytical and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to work independently and handle multiple support requests.

• Experience working in a multi-site / corporate environment.