Desktop Support Engineer

Flip retail; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Flip retail is seeking a Desktop Support Engineer in Dubai. The role covers installation, maintenance, and support for desktops, printers, mobiles, projectors, and video conference systems.

You will oversee PC/server troubleshooting, Active Directory accounts, and email management while maintaining detailed records and inventory. The candidate should have a minimum of 2 years in desktop support, with strong English communication and a proactive, detail-oriented approach in a fast-paced

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 2+ years of experience as a Desktop Support Engineer.
• Strong understanding of hardware, software and TCP/IP networking.

Responsibilities

• Manage installation and upkeep of hardware/software for workstations, printers, smartphones, projectors, and video conference systems.
• Provide surveillance, operation, troubleshooting and restoration for PCs or notebooks connected to the network.
• Deliver technical resolutions for Windows PC/Server, Active Directory user/account management and password resets.
• Manage email accounts, recommend solutions, monitor issues and maintain records of work performed.
• Diagnose and repair equipment and liaise with service providers when needed.
• Track software and hardware inventory.
• Advanced troubleshooting of computer and user issues.

Skills

Customer support

English communication

TCP/IP networking

Hardware troubleshooting

Software troubleshooting

Active Directory basics

Education

Bachelor's degree in Computer Science or related field

Job description

Desktop Support Engineer

We are hiring a Desktop assistance engineer to fill up the setting in Dubai.

Recommendation #: DOT0940-DSE

Position: Desktop Support Designer

Area: Dubai, UAE

Date: September 12, 2021

A minimum of 2 years Experience.

Job Particulars

• Manage the installation and also upkeep of software and hardware consisting of individual workstations, printers, smart phones, projectors, video seminar system support.
• Responsible for surveillance, operating, handling, troubleshooting and also recovering to service any incurable service customer, personal computers (PC) or notebooks that has licensed accessibility to the network.
• Deliver outstanding degree of technological resolutions connected to Windows PC/Server, Individual account management, i.e., account development and also management as well as password resets on Active Directory.
• Email account management, Recommend solutions, monitor and check that issues have been remedied and maintain records of job carried out.
• Manage the medical diagnoses as well as repair of equipment, as well as get in touch with proper solution suppliers when essential.
• Accountable for tracking software and hardware supply.
• Advanced troubleshooting of computer as well as user encountering problems.

Job Needs

• Bachelor's level in Computer Scientific research or relevant field.
• Tested work experience as a Desktop Support Engineer.
• Strong understanding of equipment, software program as well as TCP/IP networking principles is called for in addition to standard understanding of IP telephone.
• Strong customer support orientation, great created and also oral communication skills in English, eager interest to details with calculated as well as all natural attitude, self inspired and also guided.
• Ability to operate in a fast-paced and also altering atmosphere, take care of customer expectations as well as prospective threats.
• Customer-oriented mindset.
• Superb knowledge of computers (PC, Laptop Computer as well as Mac) and peripherals.