Department Manager

Apparel Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Apparel Group is seeking a retail leader in Dubai to uphold top-tier customer service and drive sales in a fast-paced fashion environment. You will assist the Store Manager in daily operations, manage staff rosters, and ensure adherence to brand standards.

You will take end-to-end responsibility in the Store Manager's absence, promote the loyalty program, and provide actionable feedback to leadership to improve product knowledge and store performance.

Qualifications

• Prior retail supervisory experience preferred.
• Strong customer service orientation.
• Ability to stand for extended periods and lift light to moderate loads.

Responsibilities

• Ensure staff deliver excellent customer service to maximize sales.
• Assist Store Manager in efficient and profitable store operations according to company procedures.
• Take end-to-end store responsibility in the absence of the Store Manager.
• Promote the Apparel Loyalty Program to drive repeat purchases.
• Provide feedback to Store/Area Managers about employees and products.

Skills

Customer service

Sales skills

Team supervision

Fashion knowledge

Job description

Job Description

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company's policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Requirements