Assistant Store Manager

FashionUnited; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

FashionUnited in Dubai seeks a Store Supervisor to lead customer service, support store operations, and promote the Club Apparel Loyalty Program. You will help manage staff scheduling, uphold brand policies, and maintain VM standards to maximize sales.

You will assist the Store Manager and provide feedback on staff and products while ensuring security and operational compliance. The role requires staying current with fashion trends and brand knowledge.

Qualifications

• Must be fashionable and well-groomed with up-to-date product knowledge.
• Ability to promote the Loyalty Program to maximize loyalty and repeat sales.
• Must be physically fit to stand for extended hours and heavy lifting.
• Must be updated about various brands of the group for suggestive selling.

Responsibilities

• Ensure highest levels of customer service by retail staff and provide support to maximize sales.
• Assist Store Manager in efficient and profitable operation of the store per company policies and procedures.
• End-to-end store responsibility in absence of Store Manager.
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
• Provide feedback to Store Manager and Area Manager regarding employees and products.
• Maintain knowledge of new products and fashion directives to respond to customer needs.
• Audit store administration and resolve issues.
• Manage daily roster, leave, and grievances of retail staff.
• Maintain visual merchandising standards at the stores per VM standards.

Job description

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting