Assistant Manager - Restaurant

Apparel Group; United Arab Emirates; On-site; AED 167,400 - 223,200; Full time

Job summary

A leading retail company in the United Arab Emirates seeks a Retail Manager responsible for maximizing sales and improving customer satisfaction. The role includes developing operational procedures, overseeing recruitment and training, and ensuring compliance with company policies. Candidates should have strong leadership and sales optimization skills. This position offers the opportunity to work in a dynamic retail environment focused on team support and performance improvements.

Qualifications

• Proven experience in retail management with a focus on sales and profitability.
• Strong decision-making and leadership skills.
• Ability to train staff and enhance team performance.

Responsibilities

• Develop and maintain Standard Operating Procedures for retail standards.
• Achieve performance measures like sales growth and conversion rates.
• Conduct regional sales and operations meetings regularly.

Skills

Leadership

Sales optimization

Customer service

Training and development

Job description

Position Objective

The position is responsible for increasing business revenues.

• The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction.
• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.
• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.
• Provide leadership and support to all the employees.

Key Responsibility Sales And Profitability

• Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
• Set store sales target to maximize the sales and profitability.
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources.
• Effective management of the operational costs, reduction in operational costs by automation.
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.
• Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times.
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
• Interpret and make decision on operations and visual standards based on store and client’s needs Employee development.
• Identify store training and development needs in conjunction with the Brand General Manager and training department.
• Formulate a succession plan, in conjunction with the Brand General Manager.
• Set KPI’s and KRA’s for direct reportees and conduct performance appraisal and feedback.

Communication

• Conduct regional sales and operations meetings on regular basis.
• Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance.
• Ensure brand participation in loyalty programme ‘Club Apparel’.
• Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management.
• Monitor store inventory in consultation with Brand General Manager and Brand Managers.
• Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales.
• Monitor slow-moving and out-dated stock, in consultation with Brand Managers.
• Ensure stock security measures are effectively managed by Store Managers.
• Store design and projects Management.
• Involve in the design and layout process of the new store projects.
• Design a "New Store Schedule" prior to commencement of design process.
• Provide guidance to concept Architect during the design and implementation process.
• Conduct regular Project update meetings with the Projects team - Provide guidance and support to territory during set-up and merchandising phase.

Miscellaneous

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handling legal responsibilities related to store management/store opening/planning.