Department Manager

Fendi; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Fendi in Abu Dhabi is seeking a Department Manager to work closely with the Store Manager, driving department activities to meet KPIs and achieve goals in merchandising, stock availability, sales, and profitability.

You will lead a team, manage clienteling initiatives, maintain visual standards, train staff, and optimize customer journeys while building strong relationships with VIP clients and stakeholders.

Qualifications

• 5 years of experience in a supervisor role in Fashion/Luxury.
• Bachelor's degree or equivalent is preferred.
• Strong selling and communication skills are necessary.
• Excellent relationships skills, self-reliant, approachable and patient.

Responsibilities

• Lead and develop the Department, engaging with stakeholders.
• Monitor department KPIs and drive results.
• Manage merchandising, stock availability and displays.
• Drive customer journey, clienteling, and VIP engagement.
• Coach and organize the team to meet store objectives.
• Maintain visual merchandising standards and inventory accuracy.

Skills

Supervisory experience

Customer service leadership

Merchandising

Stock management

Team coaching

Education

Bachelor's degree or equivalent

Tools

Retail management system

Job description

The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Job Responsibilities

Category Sales Management and Business Development

• Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Monitor and achieve category department performance with relevant KPIs.
• Analyse the category business, propose and implement action plans to improve results.
• Set category performance target for the team and individual with the Store Manager.
• Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

• Leverage all clienteling tools to achieve Department and Store business goals.
• Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
• Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
• Improve Mystery Shopper Results with action plans.
• Implement appropriate CRM tools and develop loyal customer of product category.
• Act as brand category ambassador to educate VIP and new Clients.
• Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

• Ensure that merchandize is properly managed, displayed, stored and maintained by team.
• Maintain inventory accuracy and shrink rates within company standards.
• Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
• Maintain the Visual Merchandising consistent with Company standards.
• Align periodically visual merchandising and sales performance.
• Make the best out of the display and proximity storage

Team Management and Development

• Discuss individual performance every month and coach team members
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Conduct category training to the team
• Execute the in-store training routine set by the Store Manager

Profile

• 5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
• Bachelor's Degree or equivalent is preferred
• English fluent
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism
• Client focus with great business acumen
• Administration and financial skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry.