Store Manager

Apparel Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Apparel Group is seeking a Store Manager in Dubai to lead daily store operations, drive sales, and manage a high-performing team. You will ensure brand standards, monitor KPIs, coordinate with mall management, and oversee training and development to deliver exceptional customer experiences.

The ideal candidate has 5+ years in customer-centric leadership with a background in fashion retail and a Bachelor’s degree in business or retail management.

Qualifications

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Bachelor's degree in business administration, retail management, or related field preferred.

Responsibilities

• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Recruit, train, and develop a high-performing sales team.
• Maintain the VM standards in the store.
• Maintain employee records (Leave Management, Passport, Performance and conduct History, roster management).
• Oversee stock/merchandise replenishment and back-store operations.
• Implement security measures to prevent theft and ensure safety of customers and staff.
• Communicate regularly with mall management and back-end team on store activities.

Skills

Leadership

People Management

Sales Target Achievement

Customer Engagement

Communication

Problem Solving

Education

Bachelor's degree in Business Administration / Retail Management or related field

Job description

Position Objective

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Financial

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process

• To conduct regular financial and stock audits.
• To regularly update track and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintaining the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer

• To drive the store team to achieve club apparel, NPS and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people in regards with performance and conduct of store employees.

Learning

• To constantly upgrade the skills of self and team and create a pipeline of future store managers
• Identifying the learning gaps of the team and creating a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.