Delivery Network Health & Risk Investigator

Amazon UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon UAE in Dubai is hiring a Network Health Specialist to safeguard the Last Mile delivery ecosystem. The role focuses on incident investigations, case management and data-driven risk analysis to identify and mitigate issues affecting drivers, partners, customers and operations.

You will work with Delivery Service Partners and field teams to implement corrective actions, uphold safety, compliance and reliability, and support informed, timely decisions across the network.

Qualifications

• Fluent English and Arabic required.
• Experience in an operational role.
• Experience in investigations case management.
• Logistics experience preferred.

Responsibilities

• Investigate reported incidents to establish facts and provide findings for decisions.
• Identify early warning indicators and monitor trends across the delivery network.
• Engage with Delivery Service Partners to communicate findings and agree corrective actions.
• Analyze information from multiple sources to understand incidents and patterns.
• Develop concise recommendations for leadership and support timely decisions.

Skills

Incident investigation

Case management

Risk identification

Compliance monitoring

Data analysis

Root cause

Stakeholder interviewing

Delivery partner

Corrective action

Decision support

Escalation management

Case summaries

Pattern analysis

Sensitive cases

Cross-functional

Education

Bachelor's degree

Job description

Amazon UAE in Dubai is hiring a Network Health Specialist to safeguard the Last Mile delivery ecosystem. The role focuses on incident investigations, case management and data-driven risk analysis to identify and mitigate issues affecting drivers, partners, customers and operations.

You will work with Delivery Service Partners and field teams to implement corrective actions, uphold safety, compliance and reliability, and support informed, timely decisions across the network.