Network Health Specialist - Trust and Safety

Amazon UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon UAE in Dubai is hiring a Network Health Specialist to safeguard the Last Mile delivery ecosystem. The role focuses on incident investigations, case management and data-driven risk analysis to identify and mitigate issues affecting drivers, partners, customers and operations.

You will work with Delivery Service Partners and field teams to implement corrective actions, uphold safety, compliance and reliability, and support informed, timely decisions across the network.

Qualifications

• Fluent English and Arabic required.
• Experience in an operational role.
• Experience in investigations case management.
• Logistics experience preferred.

Responsibilities

• Investigate reported incidents to establish facts and provide findings for decisions.
• Identify early warning indicators and monitor trends across the delivery network.
• Engage with Delivery Service Partners to communicate findings and agree corrective actions.
• Analyze information from multiple sources to understand incidents and patterns.
• Develop concise recommendations for leadership and support timely decisions.

Skills

Incident investigation

Case management

Risk identification

Compliance monitoring

Data analysis

Root cause

Stakeholder interviewing

Delivery partner

Corrective action

Decision support

Escalation management

Case summaries

Pattern analysis

Sensitive cases

Cross-functional

Education

Bachelor's degree

Job description

Network Health Specialist - Trust and Safety Job Snapshot Role: Network Health Specialist Location: Dubai, UAE Industry: Logistics and Supply Chain Function: Risk Management-Compliance Experience: Experience in an operational role and investigations case management Job Type: Full Time Position Overview Amazon is hiring a Network Health Specialist in Dubai, UAE to support the integrity, safety and compliance of its Last Mile delivery ecosystem. The role combines incident investigation, case management, data analysis and stakeholder engagement to identify risks affecting drivers, Delivery Service Partners, customers and delivery operations. Working across Network Health and Trust and Safety activities, the specialist will investigate reported incidents, identify recurring compliance patterns and help operational teams and Delivery Service Partners implement appropriate corrective actions. The position requires fluent English and Arabic, sound judgement and the ability to handle sensitive or time‑critical cases consistently and fairly.

Job Details

Country: UAE City: Dubai Industry: Logistics and Supply Chain Function: Risk Management-Compliance Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Key Job Responsibilities

Investigations and Case Management

• - Investigate reported incidents to establish the relevant facts and provide clear findings for operational decision‑making.
• - Gather information relating to reported incidents.
• - Interview relevant stakeholders as part of investigations.
• - Analyze available operational and case data.
• - Establish what occurred based on the available evidence.
• - Prepare clear case summaries and recommendations.
• - Support fair and consistent decisions when issues arise.
• - Balance driver rights with applicable business expectations.
• - Exercise appropriate judgement when handling sensitive or time‑pressured cases.
• - Escalate cases when potential safety, customer experience or business continuity impacts require additional attention.

Risk and Compliance Monitoring

• - Identify early warning indicators across the delivery network.
• - Monitor behavioral trends and recurring violations.
• - Recognize potential compliance gaps.
• - Investigate patterns that may indicate emerging risks.
• - Take appropriate action before identified issues elevate.
• - Monitor whether agreed corrective actions are implemented.
• - Help establish routines and mechanisms that reduce repeated issues.
• - Contribute to a safer and more reliable delivery ecosystem.

Delivery Partner Engagement

Work closely with operational teams and Delivery Service Partners to communicate investigation findings and establish appropriate next steps. The Network Health Specialist will explain identified issues, agree corrective actions with relevant stakeholders and monitor follow‑through. The position requires direct and constructive communication, particularly where performance, compliance or safety concerns need to be addressed.

Analysis and Decision Support

• - Analyze information from different sources to understand incidents and emerging patterns.
• - Distinguish isolated events from recurring operational concerns.
• - Develop concise recommendations for leadership.
• - Present findings in a form that enables timely decision‑making.
• - Maintain consistency when assessing similar cases.
• - Apply balanced judgement where available information may be sensitive or incomplete.
• - Support decisions affecting the health and reliability of delivery operations.

Preventive Mechanisms

Beyond resolving individual cases, the position will help improve the mechanisms used to prevent recurring issues. The specialist will identify opportunities to establish straightforward processes, routines and controls that address repeated problems and strengthen safety, compliance and reliability across the delivery network.

A Day in the Life

The working day may begin with reviewing incidents received overnight and assessing whether any require immediate attention. This can involve examining available facts, contacting relevant stakeholders and determining the appropriate next steps. Other parts of the day may involve investigating a recent incident, discussing corrective actions with stakeholders or examining data for emerging trends. Repeated complaints at a particular location or early indications of partner non‑compliance may require further investigation and engagement with field teams. The role can also involve sensitive cases requiring careful judgement and timely decisions. Throughout these activities, the focus remains on protecting people, maintaining customer experience and supporting a fair, compliant and dependable delivery network.

Basic Qualifications

• - Fluent spoken, written and reading proficiency in English.
• - Fluent spoken, written and reading proficiency in Arabic.
• - Experience in an operational role.
• - Experience in investigations case management.

Preferred Qualifications

• - Experience in logistics.
• - Bachelor 's degree.

Relevant Skills

• - Incident investigation.
• - Investigations case management.
• - Risk identification.
• - Compliance monitoring.
• - Data analysis.
• - Root cause investigation.
• - Stakeholder interviewing.
• - Delivery partner engagement.
• - Corrective action monitoring.
• - Operational decision support.
• - Escalation management.
• - Written case summaries and recommendations.
• - Pattern and trend identification.
• - Sensitive case handling.
• - Cross‑functional collaboration.

About the Team

Amazon 's Network Health and Trust and Safety teams work together to protect Last Mile operations across the AMET region, covering the UAE, Saudi Arabia, Egypt and Turkey. Network Health manages the compliance and enforcement lifecycle for Delivery Service Partners, including risk identification, Monitoring and Enforcement Plan management, exit governance and performance reviews. Its work focuses on ensuring DSP operations align with Amazon 's Supply Chain Standards and applicable local labor regulations. Trust and Safety focuses on driver‑level safety, identity verification and incident resolution through programs including Sentinel, DWEL and DAF. Together, the teams support partner accountability, driver welfare, safety and compliance across Last Mile operations.

Workplace Inclusion

Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.

About the Company

This Amazon vacancy is associated with Q-Express Documents Transport - G25. The position supports Amazon 's Last Mile Network Health and Trust and Safety activities, helping maintain compliance, partner accountability and safety across delivery operations.