Dark Store Operations Lead – Abu Dhabi

Ghassan Aboud Group FZE; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Grandiose is seeking a Dark Store Supervisor to lead E-commerce operations at our Abu Dhabi site. You will own daily workflows across inbound, inventory, picking, packing and last-mile handover, ensuring SLA adherence and operational excellence.

You will manage a 10–15 person team, plan rosters, coach staff, drive speed and accuracy, and uphold safety and hygiene standards in a fast-paced environment with tight SLAs.

Qualifications

• Experience supervising or managing teams in a high-volume environment.
• Strong knowledge of receiving, stocking, picking, packing, and dispatch processes.
• Experience handling inventory management and reducing shrink/waste.
• Comfortable managing 10-15 staff (including pickers).
• Ability to work in fast-paced, high-pressure environments with strict SLAs.

Responsibilities

• Store Operations Management: lead one darkstore location and oversee inbound, outbound, replenishment and dispatch.
• Team Leadership: manage and develop the store’s team, plan rosters, train staff and drive performance.
• Inbound, Inventory & Availability: supervise receiving, storage, put-away, cycle counts, FIFO and stock accuracy.
• Picking, Packing & SLA Control: ensure zero-error accuracy, fast picking speeds, and SLA adherence.
• Last-Mile Coordination: coordinate dispatch with fleet/riders and ensure timely handovers.
• Facility Management: keep the darkstore fully operational with safety and hygiene standards.
• Reporting & Performance: track KPIs and prepare daily performance reports.

Skills

Team leadership

High-volume operations

Inventory management

SLA adherence

Staff planning

Job description

Grandiose is seeking a Dark Store Supervisor to lead E-commerce operations at our Abu Dhabi site. You will own daily workflows across inbound, inventory, picking, packing and last-mile handover, ensuring SLA adherence and operational excellence.

You will manage a 10–15 person team, plan rosters, coach staff, drive speed and accuracy, and uphold safety and hygiene standards in a fast-paced environment with tight SLAs.