Senior Infrastructure Engineer

Help AG, an e& enterprise company; Dubai; On-site; AED 390,600 - 725,400; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning & development

Inclusive environment

Flexible/Hybrid work

Open door policy

Job summary

Help AG in Dubai seeks a seasoned IT infrastructure lead to manage health and availability of enterprise systems. You will troubleshoot Linux and Windows servers, deploy patches, and provide security and policy guidance.

Ideal candidates hold a Bachelor's in IT/security with 10+ years of experience, strong Linux, AD, firewall/WAF skills, and hands-on VMware and cloud experience (Azure/OCI). Fluency in English is essential; Arabic is a plus. This role offers hybrid work.

Qualifications

• Bachelor's degree in information security or IT-related field or equivalent experience.
• 10+ years of experience in IT infrastructure and servers.
• Relevant certifications in infrastructure technologies.
• Understanding of Microsoft domain and active directory.
• Strong Linux administration experience.
• Experience with firewall/WAF and virtualization (VMware).
• Clear and structured documentation and diagramming.
• Excellent, accent-free English communication (Arabic an advantage).

Responsibilities

• Conduct health and availability management of all systems.
• Troubleshoot Linux and Windows servers/applications.
• Cycle patching and urgent/critical patch deployment.
• Submit monthly security patch reports.
• Support MSS IT infrastructure.
• Automate operational tasks across the platform.
• Build and manage cloud infrastructure in Azure and OCI.
• Automate provisioning for new customers and services.

Skills

Linux administration

Active Directory

Firewall/WAF

English communication

Documentation

Public cloud (Azure/OCI)

VMware virtualization

Education

Bachelor's degree in information security or IT

10+ years IT infrastructure experience

Relevant certifications

Tools

VMware

Azure

OCI

Job description

Responsibilities

• Conduct health and availability management of all systems/components.
• Troubleshoot any issues with existing servers, applications in Linux and Microsoft environment.
• Cycle patching and urgent/critical patch deployment across all systems/components.
• Regularly update the system with security patches and submit a monthly report.
• Provide support for the MSS IT infrastructure.
• Perform policy/configuration management and optimization of all systems/components.
• Manage the development and documentation of internal IT infrastructure.
• Perform weekly/monthly/quarterly tasks and reporting.
• Manage Virtualization environment & backup solutions.
• Build & manage infrastructure in public cloud – Azure & OCI.
• Automate different operational tasks for the upkeep of the platform.
• Automate provisioning of new customers and services across cloud and on-prem environments.
• Provide expertise in integrating and administering Linux and Windows Platform.
• Provide expertise in integrating different cybersecurity technologies in an agile environment.
• Provide expertise in the continuous testing, integration, and deployment of platforms.
• Assist onboarding with installation, configuration, troubleshooting and remediation.
• Build new cybersecurity services platform to support services.

Qualifications & Skills

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• 10+ years of experience in working with IT infrastructure and servers.
• Relevant certification and other infrastructure technologies certifications.
• Understanding of Microsoft domain and active directory.
• Strong Linux administration experience.
• Experience in manage network security technologies like firewall, WAF.
• Experience on managing virtualization environment like VMWare.
• Proper and structured documentation and diagramming.
• Excellent and accent-free communication skills in English (Arabic is an advantage).

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.