CX Specialists

Carter Knight FZ LLC; Dubai; On-site; Full time

Job summary

A leading UAE utilities provider is seeking multiple CX Specialists to enhance customer experience through insights and journey design. Ideal candidates will have expertise in customer-centric strategies, focusing on digital and omnichannel interactions. You will have the opportunity to contribute to a significant transformation in service quality and satisfaction, applying your strong background in CX within a regulated context. Join a growing team and help drive data-led decision-making in a major national organization.

Qualifications

• Strong experience in customer experience (CX), journey design, insights, or digital CX.
• Experience in service-led or regulated industries preferred.

Responsibilities

• Develop and enhance VoC and customer insights programs.
• Design end-to-end customer journeys to improve experience and satisfaction.
• Ensure seamless omnichannel interactions across customer touchpoints.
• Deliver high-quality digital journeys across platforms.

Skills

Customer experience (CX)

Journey design

Data analysis

Digital customer experience

Job description

We are supporting a leading UAE utilities provider in their search for multiple CX Specialists across Insights, Journey Design, Omnichannel, and Digital.

This is an excellent opportunity to join a growing customer experience function and contribute to shaping a data‑driven, customer‑centric transformation within a major national organisation.

Responsibilities

• Develop and enhance VoC and customer insights programs to drive data‑led decision‑making.
• Design end‑to‑end customer journeys that improve experience, satisfaction, and service quality.
• Ensure consistent and seamless omnichannel interactions across all customer touchpoints.
• Deliver high‑quality digital journeys across platforms, aligning with best practices and emerging trends.

Qualifications

We are seeking candidates with strong experience in CX, journey design, insights, or digital customer experience, ideally within service‑led or regulated industries.