CX Specialist: Insights, Journeys & Omnichannel

Carter Knight FZ LLC; Dubai; On-site; Full time

Job summary

A leading UAE utilities provider is seeking multiple CX Specialists to enhance customer experience through insights and journey design. Ideal candidates will have expertise in customer-centric strategies, focusing on digital and omnichannel interactions. You will have the opportunity to contribute to a significant transformation in service quality and satisfaction, applying your strong background in CX within a regulated context. Join a growing team and help drive data-led decision-making in a major national organization.

Qualifications

• Strong experience in customer experience (CX), journey design, insights, or digital CX.
• Experience in service-led or regulated industries preferred.

Responsibilities

• Develop and enhance VoC and customer insights programs.
• Design end-to-end customer journeys to improve experience and satisfaction.
• Ensure seamless omnichannel interactions across customer touchpoints.
• Deliver high-quality digital journeys across platforms.

Skills

Customer experience (CX)

Journey design

Data analysis

Digital customer experience

Job description

A leading UAE utilities provider is seeking multiple CX Specialists to enhance customer experience through insights and journey design. Ideal candidates will have expertise in customer-centric strategies, focusing on digital and omnichannel interactions. You will have the opportunity to contribute to a significant transformation in service quality and satisfaction, applying your strong background in CX within a regulated context. Join a growing team and help drive data-led decision-making in a major national organization.