Customer Insights Specialist - Arabic Speaking

Black Pearl Consult; Ajman; On-site; AED 120,000 - 210,000; Full time

Job summary

Black Pearl Consult in Ajman, UAE, seeks a Customer Insights Specialist (Arabic speaking) to lead VoC initiatives across channels, conduct research, and translate findings into actionable recommendations. You will build dashboards and collaborate with CX teams to improve customer experiences.

The ideal candidate has a degree in market research or related field and 2–7 years of experience with VoC platforms; fluency in Arabic is required, with strong data storytelling and presentation skills for

Qualifications

• Bachelor's degree in Market Research, Data Science, Psychology, or a related field.
• 2–7 years of experience depending on education.
• Experience with VoC programs and customer analytics.
• Ability to analyze complex datasets and present insights clearly.
• Familiarity with Qualtrics or Medallia is a plus.

Responsibilities

• Manage and enhance customer surveys (NPS, CSAT, CES) across all channels.
• Conduct customer research, focus groups, interviews, and usability studies.
• Analyze survey data, operational data, and customer feedback to identify trends and pain points.
• Develop dashboards and reports for internal teams.
• Support CX design teams by providing data-backed recommendations.

Skills

VoC programs

Customer analytics

Research methods

Data analysis

Qualtrics

Medallia

Arabic language

Education

Bachelor’s degree in Market Research, Data Science, Psychology, or similar

Tools

Qualtrics

Medallia

Job description

Customer Insights Specialist - Arabic Speaking

Ajman, United Arab Emirates | Posted on 04/19/2026

Key Responsibilities

• Manage and enhance customer surveys (NPS, CSAT, CES) across all channels.
• Conduct customer research, focus groups, interviews, and usability studies.
• Analyze survey data, operational data, and customer feedback to identify trends and pain points.
• Develop dashboards and reports for internal teams.
• Support CX design teams by providing data-backed recommendations.

Requirements

Qualifications:

• Bachelor’s degree in Market Research, Data Science, Psychology, or similar.
• 2-7 years of experience (depends on educational attainment)
• Experience with VoC programs, customer analytics, or research methods.
• Ability to analyze complex datasets and present insights clearly.
• Familiarity with VoC platforms (Qualtrics, Medallia) is a plus.
• Arabic language is mandatory but not required