CX Manager

Huxley; Sharjah; On-site; AED 167,000 - 234,000; Full time

Job summary

Huxley in the United Arab Emirates (Sharjah) is seeking a CX Manager for a 4-month onsite assignment in Sharjah. ASAP start.

You will lead voice of the customer across a major wholesale banking transformation, optimise journeys, and ensure adoption and readiness across onboarding, trade finance, cash management, and servicing channels. You'll collaborate with vendors and stakeholders to align solutions with business needs, deliver user-centric experiences, and support business readiness through

Qualifications

• Experience designing, reviewing, and optimizing customer journeys across digital banking channels.
• Strong understanding of corporate onboarding, trade finance, cash management, and servicing processes.
• Ability to collaborate with vendors and stakeholders to align solutions with customer and business needs.
• Experience supporting transformation programs through discovery, design reviews, UAT, and business readiness activities.
• Skilled in identifying journey improvements and enhancing user experience within platform capabilities.

Responsibilities

• Lead customer journey optimization across onboarding, trade finance, cash management and servicing channels.
• Review and align journeys with business objectives, user expectations and brand standards.
• Collaborate with vendors and stakeholders to ensure solutions meet customer and business needs.

Skills

Customer Journey Management

Wholesale Banking Expertise

Stakeholder & Vendor Management

Digital Transformation & UAT

UX & Business Analysis

Job description

We are urgently hiring CX Manager for a 4-month contract (extendable) with our client, a Leading technology consulting firm, onsite role in Sharjah, UAE

Duration: 4 months contract (extendable)

Start Date: ASAP

ROLE OVERVIEW:

As the Customer Experience (CX) Manager, you will act as the voice of the customer and colleague across a major Wholesale Banking transformation programme. You will be responsible for reviewing and optimizing customer journeys delivered by technology vendors, ensuring alignment with business objectives, user expectations, and brand standards. Working closely with business stakeholders, operations teams, and vendors, you will drive consistent, user-centric experiences across onboarding, trade finance, cash management, and servicing channels while supporting successful user adoption and business readiness.

Required Skills & Qualifications:

• Customer Journey Management: Experience designing, reviewing, and optimizing customer and colleague journeys across digital banking channels.
• Wholesale Banking Expertise: Strong understanding of corporate onboarding, trade finance, cash management, and servicing processes.
• Stakeholder & Vendor Management: Ability to collaborate with vendors and business stakeholders to align solutions with customer and business needs.
• Digital Transformation & UAT: Experience supporting transformation programs through discovery, design reviews, UAT, and business readiness activities.
• UX & Business Analysis: Skilled in identifying journey improvements, evaluating trade-offs, and enhancing user experience within platform capabilities.