Head of Customer Experience

Foreground LLC; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

A leading FinTech firm in Dubai is seeking a Head of Customer Experience. This role will focus on enhancing the user journey across digital platforms. Ideal candidates should have strong digital experience from FinTech or related industries, with skills in journey mapping, service design, and customer analytics. The position requires a user-centric mindset and strong collaboration skills.

Qualifications

• Strong digital experience in FinTech, e-commerce, or technology-led industries.
• Proficient in journey mapping and service design.
• Ability to enhance customer service models.

Responsibilities

• Elevate end-to-end user journey across digital platforms.
• Design seamless customer interactions.
• Embed a data-driven approach to customer experience improvement.

Skills

Journey mapping

Service design

Customer analytics

Continuous improvement

Collaboration skills

User-centric mindset

Job description

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX improvement.

We are seeking a CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries. The ideal candidate must be proficient in journey mapping, service design, customer analytics, and continuous improvement. Strong collaboration skills and a user-centric mindset are essential for this role.