Global Customs & Customer Experience Lead

REPA GROUP; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Housing and transportation allowance

Growth opportunities

Training and professional development

Job summary

REPA GROUP in Dubai seeks a Customs & Customer Experience Specialist to manage customs documentation, ensure compliance, and provide excellent service by handling customer inquiries, processing orders, and supporting internal teams.

You will coordinate with customs brokers, freight forwarders, and authorities, review documents, resolve issues, and identify opportunities to improve processes while maintaining a customer-centric approach in a fast-paced environment.

Qualifications

• High school diploma or degree in Economics or similar field.
• Experience in customer service or sales specifically in the GCC region.
• Expertise in export processes particularly from UAE free zones to the GCC region.
• Strong customer-oriented thinking and approach.
• Strong problem-solving skills and customer focus.
• Fluency in English (Arabic is a plus).
• High level of initiative team player and able to work independently.
• Well-organized with the ability to prioritize workload effectively.
• Proficient in MS Office; ERP knowledge is an advantage.

Responsibilities

• Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin).
• Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance.
• Coordinate with the shipper and freight forwarders to obtain required documents.
• Manage customer communications via phone and email with professionalism and empathy.
• Process orders promptly and accurately providing regular updates to customers.
• Identify potential sales leads and coordinate with the external Sales team.
• Contact suppliers to confirm stock and pricing ensuring transparency with clients.
• Resolve customer concerns efficiently and politely.
• Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed.

Skills

Customer service experience GCC region

Export processes UAE free zones

Customer focus

Problem solving

English fluency

Team player

Independent worker

Organized

MS Office

ERP knowledge

Education

High school diploma or degree in Economics or similar field

Tools

MS Office

ERP knowledge

Job description

REPA GROUP in Dubai seeks a Customs & Customer Experience Specialist to manage customs documentation, ensure compliance, and provide excellent service by handling customer inquiries, processing orders, and supporting internal teams.

You will coordinate with customs brokers, freight forwarders, and authorities, review documents, resolve issues, and identify opportunities to improve processes while maintaining a customer-centric approach in a fast-paced environment.