Logistics/Customs Supervisor

Brisk Logistics LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Brisk Logistics LLC is seeking an experienced customs and regulatory liaison professional in Dubai to develop and maintain relationships with Dubai Customs, JAFZA and related bodies. You will oversee compliance, resolve complex issues, and coordinate inspections to ensure smooth import/export operations.

The role requires a minimum 5 years UAE customs experience, 2+ years in supervision, and strong leadership with excellent communication skills in English; Arabic is a plus.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain, Business Administration or equivalent.
• Dubai Customs Broker Certification (preferred).
• Minimum 5 years of UAE customs experience.
• Minimum 2 years in a supervisory role.
• Extensive knowledge of Dubai Customs, JAFZA procedures, Dubai Trade, Mirsal 2, UAE Customs Law, Free Zone regulations.

Responsibilities

• Build and maintain professional relationships with Dubai Customs, JAFZA Authority, Dubai Trade, DP World, port and terminal operators, shipping lines, airlines, government ministries and approval authorities.
• Represent the company during customs inspections and audits.
• Resolve customs disputes, shipment holds and operational issues.
• Coordinate with customs officials for inspections, examinations and special approvals.
• Ensure compliance with all UAE Customs and JAFZA regulations.
• Keep management informed of regulatory changes affecting import/export, transit and free zone operations.
• Support the customs clearance team in resolving complex customs cases.
• Maintain excellent relationships with key customers requiring customs services.
• Attend meetings with government authorities and strategic customers.
• Assist in obtaining permits and approvals from regulatory authorities including MOHAP, Dubai Municipality and other entities.
• Monitor customs KPIs including clearance turnaround time, penalties, complaints, and inspection delays.
• Supervise inbound and outbound processes, ensuring timely submission of all steps.
• Prepare and present regular reports and analysis to management regarding logistics performance.
• Train customs staff on new regulations and procedures.

Skills

Negotiation

Government relations

Leadership

Customer relationship management

Problem-solving

Communication

Time management

Fluent English

Arabic is an advantage

Education

Bachelor's Degree in Logistics

Dubai Customs Broker Certification

Job description

Job Purpose

To develop and maintain strong working relationships with Dubai Customs JAFZA authorities Dubai Trade shipping lines port operators government agencies and strategic customers while ensuring smooth customs clearance operations regulatory compliance and timely resolution of customs-related issues

Key Responsibilities

Build and maintain professional relationships with Dubai CustomsJAFZA AuthorityDubai TradeDP WorldPort and terminal operatorsShipping linesAirlinesGovernment ministries and approval authoritiesRepresent the company during customs inspections and audits Resolve customs disputes shipment holds and operational issues Coordinate with customs officials for inspections examinations and special approvals Ensure compliance with all UAE Customs and JAFZA regulations Keep management informed of regulatory changes affecting import export transit and free zone operations Support the customs clearance team in resolving complex customs cases Maintain excellent relationships with key customers requiring customs services Attend meetings with government authorities and strategic customers Assist in obtaining permits and approvals from regulatory authorities including MOHAPDubai MunicipalityOther government entities when applicable Monitor customs KPIs including Clearance turnaround timeCustoms penaltiesCustomer complaintsInspection delaysSupervise the inbound and outbound processes insuring the timely submission of all steps Constantly checking the ERP System to ensure correct reflection of the ongoing transactions Prepare and present regular reports and analysis to management regarding logistics performanceTrain customs staff on new regulations and procedures Ensure all customs activities comply with company quality and compliance standards Responsible for other duties as assigned by the manager

Qualifications

Bachelor's Degree in Logistics, Supply Chain, Business Administration, or equivalent (Preferred).Dubai Customs Broker Certification (preferred).Minimum 5 years of UAE customs experience.Minimum 2 years in a supervisory role.Extensive knowledge of:Dubai CustomsJAFZA proceduresDubai TradeMirsal 2UAE Customs LawFree Zone regulations.SkillsExcellent negotiation skillsStrong government relationsLeadership and team managementCustomer relationship managementProblem-solvingExcellent communicationTime managementFluent EnglishArabic is an advantage