Customer Success & Order Operations Specialist

Huhtamaki AG ME Dubai Branch; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Huhtamaki AG ME Dubai Branch is seeking an organised operations coordinator to receive and process purchase orders, convert them into sales orders in Oracle, and ensure timely follow-up on confirmations and status updates. You will track orders, manage returns, collaborate with the commercial team to align forecasts, and provide regular order-status reports to customers with clear, proactive communication.

You will maintain master data for items, customers and vendors and draft SOPs to

Responsibilities

• Receive and process purchase orders, converting them into Sales Orders within Oracle.
• Issue purchase orders to the factory and ensure timely follow-up on order confirmations and status updates.
• Track and manage orders.
• Oversee the return process, managing customer claims and ensuring timely resolution.
• Collaborate with the commercial team and customers to obtain and manage monthly forecasts.
• Provide regular order status reports to customers, ensuring transparency and proactive communication.
• Maintain and update master data for items, customers, and vendors, ensuring accuracy and integrity.
• Draft and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistent delivery service.
• Convey information effectively to clients, team members, and other stakeholders.

Skills

Oracle ERP

Tools

Oracle

Job description

Huhtamaki AG ME Dubai Branch is seeking an organised operations coordinator to receive and process purchase orders, convert them into sales orders in Oracle, and ensure timely follow-up on confirmations and status updates. You will track orders, manage returns, collaborate with the commercial team to align forecasts, and provide regular order-status reports to customers with clear, proactive communication.

You will maintain master data for items, customers and vendors and draft SOPs to