Customer Service Specialist

Huhtamaki AG ME Dubai Branch; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Huhtamaki AG ME Dubai Branch is seeking an organised operations coordinator to receive and process purchase orders, convert them into sales orders in Oracle, and ensure timely follow-up on confirmations and status updates. You will track orders, manage returns, collaborate with the commercial team to align forecasts, and provide regular order-status reports to customers with clear, proactive communication.

You will maintain master data for items, customers and vendors and draft SOPs to

Responsibilities

• Receive and process purchase orders, converting them into Sales Orders within Oracle.
• Issue purchase orders to the factory and ensure timely follow-up on order confirmations and status updates.
• Track and manage orders.
• Oversee the return process, managing customer claims and ensuring timely resolution.
• Collaborate with the commercial team and customers to obtain and manage monthly forecasts.
• Provide regular order status reports to customers, ensuring transparency and proactive communication.
• Maintain and update master data for items, customers, and vendors, ensuring accuracy and integrity.
• Draft and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistent delivery service.
• Convey information effectively to clients, team members, and other stakeholders.

Skills

Oracle ERP

Tools

Oracle

Job description

Enjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together. We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

• Receive and process purchase orders, converting them into Sales Orders within Oracle.
• Issue purchase orders to the factory and ensure timely follow-up on order confirmations and status updates.
• Track and manage orders.
• Oversee the return process, managing customer claims and ensuring timely resolution.
• Collaborate with the commercial team and customers to obtain and manage monthly forecasts.
• Provide regular order status reports to customers, ensuring transparency and proactive communication.
• Maintain and update master data for items, customers, and vendors, ensuring accuracy and integrity.
• Draft and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistent delivery service.
• Convey information effectively to clients, team members, and other stakeholders.

Join us. Help protect food, people and the planet. Help us protect food, people and the planet We’re on a mission to be the first choice in sustainable packaging solutions so we can protect food, people and the planet. We need talented people like you to make that happen. We’re growing as a business which is opening up new roles and opportunities so it’s an exciting time to join us. We promise to offer a place where you can feel safe, be supported and make an impact, so we can all focus on the future together. Sounds like your sort of place? Your career, packaged with care.