Order & Customer Care Specialist (Sustainable Packaging)

Huhtamaki; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Huhtamaki in Dubai seeks an Order Processing Coordinator to convert purchase orders into sales orders, track progress, and ensure timely confirmations. You will support on-time manufacturing and delivery in a fast-paced environment, coordinating with the commercial team and customers.

The role focuses on ERP-driven order execution, data accuracy, and transparent communication to maintain reliable service levels for food packaging operations.

Qualifications

• Experience processing purchase orders and converting them to sales orders.
• Proficiency with ERP systems, especially Oracle.
• Strong communication with customers and internal teams.
• Ability to draft and maintain SOPs for logistics processes.
• Attention to data accuracy and master data integrity.

Responsibilities

• Receive and process purchase orders, converting them into Sales Orders within Oracle.
• Issue purchase orders to the factory and follow up on confirmations and status updates.
• Track and manage orders from start to finish.
• Oversee the return process, handling customer claims and resolutions.
• Collaborate with the commercial team and customers for monthly forecasts.
• Provide regular order status reports to customers and stakeholders.
• Maintain master data for items, customers, and vendors; ensure accuracy.
• Draft and maintain SOPs to streamline delivery services.
• Communicate information effectively to clients and team members.

Skills

Purchase orders

Oracle ERP

Customer communication

SOP drafting

Data integrity

Order tracking

Tools

Oracle

Job description

Huhtamaki in Dubai seeks an Order Processing Coordinator to convert purchase orders into sales orders, track progress, and ensure timely confirmations. You will support on-time manufacturing and delivery in a fast-paced environment, coordinating with the commercial team and customers.

The role focuses on ERP-driven order execution, data accuracy, and transparent communication to maintain reliable service levels for food packaging operations.