Customer Service & Support Specialist

WLWHr Ltd; Abu Dhabi; Remote; AED 45,000 - 89,000; Full time

Benefits offered by this job

Life insurance coverage

Internet and utility reimbursement

Performance bonuses

Mental health days

Equity or stock options

Job summary

WLWHr Ltd is seeking a Customer Service & Support Specialist to be the first point of contact for customers, delivering timely and accurate help across phone, email and chat.

You will troubleshoot issues, keep precise records of interactions, and spot recurring trends to inform management, contributing to customer satisfaction and retention goals.

Qualifications

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking
• Reliable remote setup

Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Skills

Customer service

Communication

Active listening

Calm under pressure

Multitasking

Job description

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.

Key Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Requirements

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking
• Reliable remote setup

Benefits

• Life insurance coverage
• Internet and utility reimbursement
• Performance bonuses
• Mental health days
• Equity or stock options