Remote Customer Care Associate

MLW Hire; Abu Dhabi; Remote; AED 48,000 - 72,000; Full time

Benefits offered by this job

Retirement/401(k) matching

Company-provided laptop and tech

Paid parental leave

Mental health days

Co-working space allowance

Job summary

MLW Hire is seeking a Remote Customer Care Associate to help customers with friendly, efficient support. You will respond to questions, guide users through processes, and log interactions in the support system from home.

This role requires clear written and verbal communication, comfort with remote work, and a patient, empathetic approach. Prior customer service experience is preferred, and you will collaborate with the team on escalated cases to ensure a positive experience for every touchpoint.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred.
• Comfortable working remotely with minimal oversight.
• Patient, empathetic problem-solving approach.
• Basic computer skills and familiarity with support tools.

Responsibilities

• Respond promptly to customer questions and concerns.
• Guide customers through processes, products, or services.
• Log and track interactions in the support system.
• Work with the team on escalated cases.
• Contribute to a positive experience at every touchpoint.

Skills

Communication skills

Customer service

Remote work

Empathy & problem solving

Basic computer skills

Tools

Support tools

Job description

We\'re seeking a Remote Customer Care Associate to support customers with friendly, efficient, knowledgeable service.

Key Responsibilities

• Respond promptly to customer questions and concerns
• Guide customers through processes, products, or services
• Log and track interactions in the support system
• Work with the team on escalated cases
• Contribute to a positive experience at every touchpoint

Requirements

• Strong written and verbal communication
• Customer service experience preferred
• Comfortable working remotely with minimal oversight
• Patient, empathetic problem-solving approach
• Basic computer skills and familiarity with support tools

Benefits

• Retirement/401(k) matching
• Company-provided laptop and tech
• Paid parental leave
• Mental health days
• Co-working space allowance