Customer Service & Support Specialist

MLW Hire; Abu Dhabi; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Life insurance coverage

Internet and utility reimbursement

Performance bonuses

Mental health days

Equity or stock options

Job summary

MLW Hire in the United Arab Emirates seeks a Customer Service & Support Specialist to be the first point of contact for customers, delivering timely and accurate help via phone, email, and chat. You will troubleshoot issues, keep records, and report trends to improve service quality.

A reliable remote setup enables you to support customers across channels. The role emphasizes customer satisfaction, retention, and collaboration with teams to identify recurring problems and optimize support

Qualifications

• Customer service experience preferred.
• Strong communication and active listening.
• Calm and professional under pressure.
• Familiarity with support software and multitasking.
• Reliable remote setup.

Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Skills

Customer service

Communication

Active listening

Calm under pressure

Multitasking

Remote setup

Tools

CRM software

Job description

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.

Key Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Requirements

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking
• Reliable remote setup

Benefits

• Life insurance coverage
• Internet and utility reimbursement
• Performance bonuses
• Mental health days
• Equity or stock options