Remote Customer Support Representative

MLW Hire; Abu Dhabi; Remote; AED 67,000 - 100,000; Full time

Benefits offered by this job

Company-provided laptop and tech

Paid parental leave

Retirement/401(k) matching

Wellness and fitness stipend

Internet and utility reimbursement

Job summary

MLW Hire is seeking a Remote Customer Support Representative to provide exceptional service across phone, chat, and email. You will respond promptly to inquiries, resolve issues with a solutions mindset, and log interactions in the CRM system while maintaining a customer-first attitude.

The role requires strong communication skills and prior customer service experience, with a focus on reliability and a smooth remote working setup. Join a supportive team that values responsiveness and empathy.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience is preferred.
• Familiarity with CRM/helpdesk software.
• Patient, empathetic problem-solver.
• Reliable internet connection for remote work.

Responsibilities

• Respond to customer questions quickly and professionally.
• Resolve complaints with a solutions mindset.
• Log customer interactions accurately in the support system.
• Escalate complex issues to the right team.
• Keep a positive, customer-first attitude.

Skills

Communication

Customer service

CRM software

Empathy

Remote work setup

Tools

CRM software

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Strong verbal and written communication
• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach
• Reliable internet for remote work

Benefits

• Company-provided laptop and tech
• Paid parental leave
• Retirement/401(k) matching
• Wellness and fitness stipend
• Internet and utility reimbursement