Remote Customer Care Associate

ML Hires; Abu Dhabi; Remote; AED 56,000 - 89,000; Full time

Benefits offered by this job

Retirement/401(k) matching

Company-provided laptop and tech

Paid parental leave

Mental health days

Co-working space allowance

Job summary

ML Hires is seeking a Remote Customer Care Associate to support customers with friendly, efficient, knowledgeable service. You will respond promptly to inquiries, guide customers through processes, and log interactions in our support system.

This role emphasizes patient, empathetic problem-solving and collaboration with the team on escalated cases. A strong written and verbal communicator who is comfortable working remotely will thrive in this position.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred.
• Comfortable working remotely with minimal oversight.
• Patient, empathetic problem-solving approach.
• Basic computer skills and familiarity with support tools.

Responsibilities

• Respond promptly to customer questions and concerns.
• Guide customers through processes, products, or services.
• Log and track interactions in the support system.
• Work with the team on escalated cases.
• Contribute to a positive experience at every touchpoint.

Skills

Strong communication

Customer service experience

Remote work

Empathy

Basic computer skills

Tools

CRM software

Job description

We're seeking a Remote Customer Care Associate to support customers with friendly, efficient, knowledgeable service.

Key Responsibilities

• Respond promptly to customer questions and concerns
• Guide customers through processes, products, or services
• Log and track interactions in the support system
• Work with the team on escalated cases
• Contribute to a positive experience at every touchpoint

Requirements

• Strong written and verbal communication
• Customer service experience preferred
• Comfortable working remotely with minimal oversight
• Patient, empathetic problem-solving approach
• Basic computer skills and familiarity with support tools

Benefits

• Retirement/401(k) matching
• Company-provided laptop and tech
• Paid parental leave
• Mental health days
• Co-working space allowance