Customer Service & Support Specialist

ML Hires; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance coverage

Internet and utility reimbursement

Performance bonuses

Mental health days

Equity or stock options

Job summary

ML Hires is seeking a Customer Service & Support Specialist to be the first point of contact for customers, delivering timely and accurate help. This role involves answering questions via phone, email, and chat, troubleshooting issues, and maintaining detailed records.

You will report to the team and help drive customer satisfaction and retention while operating within a remote-friendly environment. Strong communication and calm under pressure are essential.

Qualifications

• Customer service experience preferred.
• Strong communication and active listening.
• Calm and professional under pressure.
• Comfortable with support software and multitasking.
• Reliable remote setup.

Responsibilities

• Answer customer questions via phone, email, and chat.
• Troubleshoot and resolve issues efficiently.
• Keep accurate records of customer interactions.
• Spot recurring issues and report trends to management.
• Support customer satisfaction and retention goals.

Skills

Customer service experience

Strong communication

Active listening

Calm under pressure

Multi-tasking

Reliable remote setup

Job description

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.

Key Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Requirements

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking
• Reliable remote setup

Benefits

• Life insurance coverage
• Internet and utility reimbursement
• Performance bonuses
• Mental health days
• Equity or stock options