Customer Service & Support Specialist

Malor Hire; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance coverage

Internet and utility reimbursement

Performance bonuses

Mental health days

Equity or stock options

Job summary

Malor Hire in Abu Dhabi, UAE is seeking a Customer Service & Support Specialist to be the first point of contact for customers. You will answer questions via phone, email and chat, troubleshoot issues, and strive for timely, accurate resolutions.

You will keep precise records of customer interactions, spot recurring problems, and report trends to management. This role supports customer satisfaction and retention goals and requires a calm, professional demeanor, strong communication, and

Qualifications

• Experience in customer service preferred.
• Strong communication and active listening skills.
• Calm and professional under pressure.
• Comfortable with multitasking and remote work setup.

Responsibilities

• Answer customer questions via phone, email, and chat.
• Troubleshoot and resolve issues efficiently.
• Keep accurate records of customer interactions.
• Spot recurring issues and report trends to management.
• Support customer satisfaction and retention goals.

Skills

Customer service experience

Communication

Active listening

Calm under pressure

Support software

Multitasking

Remote setup

Tools

Customer support software

Job description

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.

Key Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Requirements

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking
• Reliable remote setup

Benefits

• Life insurance coverage
• Internet and utility reimbursement
• Performance bonuses
• Mental health days
• Equity or stock options