Remote Customer Support Representative

Mar Lows; Abu Dhabi; Remote; AED 118,000 - 191,000; Full time

Benefits offered by this job

Laptop and tech provided

Paid parental leave

401(k) matching

Wellness stipend

Internet/utility reimbursement

Job summary

Mar Lows is hiring a Remote Customer Support Representative to provide excellent service via phone, chat, and email. The role emphasizes fast, professional responses, issue resolution, and accurate logging of customer interactions in the support system.

Ideal candidates have strong communication, prior customer service experience, and comfort with CRM/helpdesk software. A remote-friendly, customer-first attitude is essential.

Qualifications

• Strong communication skills in English, both verbal and written.
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Responsibilities

• Respond to customer questions quickly and professionally.
• Resolve complaints with a solutions mindset.
• Log customer interactions accurately in the support system.
• Escalate complex issues to the right team.
• Maintain a positive, customer-first attitude.

Skills

Verbal & written communication

Customer service experience

Patient and empathetic

Reliable internet for remote work

Tools

CRM software

Helpdesk software

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Strong verbal and written communication
• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach
• Reliable internet for remote work

Benefits

• Company-provided laptop and tech
• Paid parental leave
• Retirement/401(k) matching
• Wellness and fitness stipend
• Internet and utility reimbursement