Remote Customer Support Specialist — Equity & Bonuses

ML Hires; Abu Dhabi; Teletrabalho; AED 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life insurance coverage

Internet and utility reimbursement

Performance bonuses

Mental health days

Equity or stock options

Resumo da oferta

ML Hires is seeking a Customer Service & Support Specialist to be the first point of contact for customers, delivering timely and accurate help. This role involves answering questions via phone, email, and chat, troubleshooting issues, and maintaining detailed records.

You will report to the team and help drive customer satisfaction and retention while operating within a remote-friendly environment. Strong communication and calm under pressure are essential.

Qualificações

• Customer service experience preferred.
• Strong communication and active listening.
• Calm and professional under pressure.
• Comfortable with support software and multitasking.
• Reliable remote setup.

Responsabilidades

• Answer customer questions via phone, email, and chat.
• Troubleshoot and resolve issues efficiently.
• Keep accurate records of customer interactions.
• Spot recurring issues and report trends to management.
• Support customer satisfaction and retention goals.

Conhecimentos

Customer service experience

Strong communication

Active listening

Calm under pressure

Multi-tasking

Reliable remote setup

Descrição da oferta de emprego

ML Hires is seeking a Customer Service & Support Specialist to be the first point of contact for customers, delivering timely and accurate help. This role involves answering questions via phone, email, and chat, troubleshooting issues, and maintaining detailed records.

You will report to the team and help drive customer satisfaction and retention while operating within a remote-friendly environment. Strong communication and calm under pressure are essential.