Remote Customer Care Associate

Mar Lows; Abu Dhabi; Remote; AED 30,000 - 42,000; Full time

Job summary

Mar Lows is seeking a Remote Customer Care Associate to deliver friendly, efficient support to customers. You will respond to questions, guide users through processes, and log interactions in the support system.

As a remote role, you’ll work with the team on escalated cases and strive to create a positive experience at every touchpoint through patient, empathetic problem-solving and clear communication.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred.
• Ability to work remotely with minimal supervision.
• Patient and empathetic problem-solving approach.
• Basic computer skills and familiarity with support tools.

Responsibilities

• Respond promptly to customer questions and concerns
• Guide customers through processes, products, or services
• Log and track interactions in the support system
• Work with the team on escalated cases
• Contribute to a positive experience at every touchpoint

Skills

Strong written and verbal comms

Customer service experience

Remote work comfortable

Problem-solving

Basic computer skills

Job description

We're seeking a Remote Customer Care Associate to support customers with friendly, efficient, knowledgeable service.

Key Responsibilities

• Respond promptly to customer questions and concerns
• Guide customers through processes, products, or services
• Log and track interactions in the support system
• Work with the team on escalated cases
• Contribute to a positive experience at every touchpoint

Requirements

• Strong written and verbal communication
• Customer service experience preferred
• Comfortable working remotely with minimal oversight
• Patient, empathetic problem-solving approach
• Basic computer skills and familiarity with support tools