Customer Service Representative

Client of Pulse Media NL; Sharjah; À distance; AED 45 000 - 67 000; Plein temps

Avantages offerts par ce poste

Remote work

Comprehensive onboarding

Ongoing support

Friendly team

Résumé du poste

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative to join our remote support team. This entry-level role handles inquiries via email, chat, and phone, provides accurate information, and aims to ensure a positive customer experience through professional communication.

Recent graduates and career changers are encouraged to apply. Comprehensive onboarding and ongoing support will be provided to help you develop essential skills in a supportive, remote-first

Qualifications

• Basic written and verbal communication skills.
• Willingness to learn and adapt in a remote setting.
• Ability to follow established policies and procedures.

Responsabilités

• Respond to customer inquiries via email, chat, phone.
• Provide accurate information about products, services, and procedures.
• Update customer records and manage support tickets.
• Guide customers through standard processes and troubleshooting steps.
• Escalate complex issues when needed and maintain documentation.

Connaissances

Customer service

Written communication

Verbal communication

Active listening

Multitasking

Time management

Formation

High school diploma / GED

Outils

CRM

Ticketing system

MS Office / Google Workspace

Email tools

Description du poste

Position Overview

We are seeking a friendly reliable and customer-focused Customer Service Representative to join our remote customer support team This entry-level position involves assisting customers with inquiries providing accurate information resolving routine concerns processing service requests updating customer records and ensuring a positive customer experience through professional communication The ideal candidate is patient organized detail-oriented and comfortable communicating through email chat phone and online customer service platforms Previous professional customer service experience is not required Comprehensive onboarding training and ongoing support will be provided Recent graduates career changers individuals returning to the workforce and candidates seeking their first remote professional opportunity are encouraged to apply

Key Responsibilities

Customer Communication amp SupportRespond to customer inquiries through email live chat phone or approved communication channels Provide accurate information regarding products services accounts orders and company procedures Assist customers with routine questions requests and concerns Communicate clearly patiently and professionally Guide customers through standard processes and troubleshooting steps Maintain a friendly respectful and customer-focused approach Follow up on unresolved inquiries when necessary Customer Issue ResolutionIdentify customer concerns and determine appropriate solutions Resolve routine issues using approved company procedures Assist with account access service requests and order-related questions Escalate complex or unresolved issues to the appropriate department Provide clear explanations regarding next steps and expected processes Maintain accurate records of customer concerns and resolutions Support customer satisfaction through timely and effective assistance Customer Account amp Records ManagementEnter and update customer information in company systems Maintain accurate customer profiles contact details and account records Verify customer information before processing authorized changes Document customer interactions and completed actions Identify missing duplicate or outdated information Correct routine record errors when authorized Protect confidential customer information and follow privacy procedures Ticket amp Request ManagementCreate categorize and update customer support tickets Maintain accurate notes regarding customer inquiries and actions taken Track open pending and resolved requests Monitor follow-up requirements and service deadlines Update ticket statuses as work progresses Escalate requests requiring additional assistance Close completed cases according to established procedures Order amp Service SupportAssist customers with routine order delivery billing or service-related inquiries Provide updates using approved company information Process authorized requests and account changes Help customers understand applicable company policies and procedures Coordinate with internal teams when additional information is required Document completed service requests accurately Quality amp Customer ExperienceFollow established customer service standards and communication guidelines Provide accurate consistent and professional responses Review customer information before submitting updates Identify recurring customer concerns and report them appropriately Maintain accurate documentation of customer interactions Participate in quality reviews coaching and training Work toward established service quality and performance expectations Remote Team CollaborationCommunicate professionally with colleagues through email chat and virtual meetings Coordinate customer requests with relevant departments Provide updates on pending or unresolved cases Request clarification when instructions are incomplete Participate in virtual meetings onboarding and training sessions Maintain dependable communication during scheduled working hours Work independently while contributing to team goals

Required Qualifications

High school diploma GED or equivalent Basic computer and typing proficiency Strong written and verbal communication skills Friendly patient and professional attitude Good listening and interpersonal skills Strong attention to detail and accuracy Basic problem-solving abilities Good organizational and time-management skills Ability to follow established policies and procedures Ability to manage multiple routine customer requests Willingness to learn customer service tools and software Ability to work independently in a remote environment Dependable and professional work habits Ability to maintain customer confidentiality Reliable internet connection and suitable remote workspace

Preferred Qualifications

Previous professional experience is not required Familiarity with any of the following may be beneficial Customer service or customer support Email chat or phone-based communication Retail hospitality or other customer-facing activities CRM or customer support platforms Ticket-management systems Microsoft Office or Google Workspace Customer account or order processing Data entry and record maintenance Remote communication and collaboration tools Experience gained through internships volunteer work academic projects freelance assignments or other customer-facing activities may also be considered

Skills amp Competencies

Successful candidates should demonstrate Customer-focused communication Active listening and patience Problem-solving and conflict resolution Professional written and verbal communication Strong attention to detail Accurate data entry and documentation Customer account management Time management and multitasking Adaptability and willingness to learn Dependability and professionalism Confidential information handling Ability to work independently and collaboratively

What We Offer

High school diploma, GED, or equivalent.Basic computer and typing proficiency.Strong written and verbal communication skills.Friendly, patient, and professional attitude.Good listening and interpersonal skills.Strong attention to detail and accuracy.Basic problem-solving abilities.Good organizational and time-management skills.Ability to follow established policies and procedures.Ability to manage multiple routine customer requests.Willingness to learn customer service tools and software.Ability to work independently in a remote environment.Dependable and professional work habits.Ability to maintain customer confidentiality.Reliable internet connection and suitable remote workspace.Previous professional experience is not required.Familiarity with any of the following may be beneficial: Customer service or customer support. Email, chat, or phone-based communication. Retail, hospitality, or other customer-facing activities. CRM or customer support platforms. Ticket-management systems. Microsoft Office or Google Workspace. Customer account or order processing. Data entry and record maintenance. Remote communication and collaboration tools. Experience gained through internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be considered.