Customer Service Supervisor - Lead & Elevate Service

Iiqaf; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Accommodation

Transportation

Health insurance

Job summary

Iiqaf is seeking a dedicated Customer Service Supervisor in Dubai to lead our customer service team. With over 3 years of experience in customer service and at least 1 year in a supervisory role, the ideal candidate will implement policies, monitor performance, and enhance customer satisfaction. Exceptional communication and problem-solving skills are essential. This role requires commitment to excellence in delivering outstanding service while fostering team collaboration. Join us to make a significant impact in our organization.

Qualifications

• Proven ability to manage and lead a team effectively.
• Minimum of 3 years’ experience in a customer service role, 1 year in supervisory.
• Exceptional communication skills, emphasizing customer interaction.

Responsibilities

• Supervise customer service team to deliver high-quality support.
• Develop and implement customer service policies.
• Monitor team performance metrics and provide feedback.

Skills

Team leadership

Customer service management

Communication skills

Problem-solving skills

Customer service software proficiency

Education

Bachelor’s degree in Business Administration or related field

High School Diploma

Tools

Customer Relationship Management (CRM) systems

Microsoft Office Suite

Job description

Iiqaf is seeking a dedicated Customer Service Supervisor in Dubai to lead our customer service team. With over 3 years of experience in customer service and at least 1 year in a supervisory role, the ideal candidate will implement policies, monitor performance, and enhance customer satisfaction. Exceptional communication and problem-solving skills are essential. This role requires commitment to excellence in delivering outstanding service while fostering team collaboration. Join us to make a significant impact in our organization.