Senior Customer Service Leader | Drive CX & Team Growth

A Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Visa and other benefits as per UAE Labour Law

Career growth and leadership opportunities

Supportive and professional work environment

Job summary

A Group in Dubai is seeking an experienced Senior Customer Service Executive to lead customer support operations, ensuring the highest level of satisfaction. The ideal candidate should have strong leadership abilities and proven experience in customer service management.

Responsibilities include handling complex inquiries, supervising staff and maintaining compliance with KPIs. The role requires a Bachelor's degree and proficiency in Microsoft Office and CRM systems.

Benefits include a competitive salary, visa, and other perks as per UAE Labour Law.

Qualifications

• Previous experience as a Senior Customer Service Executive or similar role is required.
• Proficiency in Microsoft Office and CRM systems.
• Ability to train and motivate team members.

Responsibilities

• Handle complex customer inquiries, complaints, and escalations professionally.
• Supervise and support junior customer service staff in daily operations.
• Prepare reports on customer feedback and performance metrics.

Skills

Strong leadership

Excellent communication

Problem-solving

Multitasking

Customer-first mindset

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM systems

Job description

A Group in Dubai is seeking an experienced Senior Customer Service Executive to lead customer support operations, ensuring the highest level of satisfaction. The ideal candidate should have strong leadership abilities and proven experience in customer service management.

Responsibilities include handling complex inquiries, supervising staff and maintaining compliance with KPIs. The role requires a Bachelor's degree and proficiency in Microsoft Office and CRM systems.

Benefits include a competitive salary, visa, and other perks as per UAE Labour Law.