Customer Service Team Lead & Operations Supervisor

Want More; Abu Dhabi; On-site; AED 14,000 - 17,000; Full time

Job summary

Want More in Abu Dhabi, UAE is seeking a Supervisor to oversee daily operations and lead a customer service team. The role offers a monthly salary of 1,400 AED and welcomes qualified foreign candidates who meet the requirements.

The position involves recruiting, training, and coaching staff, ensuring policy adherence, and driving efficiency. You will monitor performance, manage multiple tasks, and maintain high service standards while supporting inventory control and timely responses to customer

Qualifications

• Proven experience as a Supervisor or Team Leader in customer service or related field.
• Experience in recruiting, training, coaching, motivating staff members to achieve results.
• Excellent problem solving skills with an eye for detail.
• Good communication skills with ability to lead by example.

Responsibilities

• Oversee the daily operations of the assigned team or department.
• Monitor staff performance and provide constructive feedback.
• Assist with recruiting and hiring new staff.
• Ensure adherence to company policies, procedures and standards.
• Develop objectives and performance standards for employee teams.
• Identify areas of improvement in processes, procedures, and systems.
• Develop strategies to maximize efficiency and productivity of employees.
• Ensure that all customer service requests are handled promptly.
• Monitor inventory levels and ensure order accuracy.
• Resolve employee conflicts or escape as necessary.

Skills

Team leadership

Staff recruitment

Communication skills

Problem solving

Job description

Want More in Abu Dhabi, UAE is seeking a Supervisor to oversee daily operations and lead a customer service team. The role offers a monthly salary of 1,400 AED and welcomes qualified foreign candidates who meet the requirements.

The position involves recruiting, training, and coaching staff, ensuring policy adherence, and driving efficiency. You will monitor performance, manage multiple tasks, and maintain high service standards while supporting inventory control and timely responses to customer