AI-Powered Call Center Supervisor

Farnek Services LLC; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading facilities management firm in Dubai seeks a Call Center Supervisor to lead day-to-day operations, ensuring exceptional customer service and team efficiency. Candidates should have a degree in Business Administration and 3-5 years of supervisory experience in call centers. Strong leadership and CRM skills are essential. This role offers a competitive salary package with opportunities to enhance operational efficiency through AI-powered tools.

Qualifications

• 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
• Hands‑on experience with CRM, CAFM, or service request platforms.
• Understanding of call center AI tools like chatbots and IVR automation.

Responsibilities

• Supervise daily call center operations for service requests.
• Ensure professional handling of customer inquiries and complaints.
• Lead and train a team of agents on customer service protocols.

Skills

Management Skills

Compliance

Operations

Customer Engagement

Team Management

Leadership

Communication

Customer Satisfaction

Analytical mindset

CRM

Education

Bachelor's degree in Business Administration

Tools

CRM

CAFM

Job description

A leading facilities management firm in Dubai seeks a Call Center Supervisor to lead day-to-day operations, ensuring exceptional customer service and team efficiency. Candidates should have a degree in Business Administration and 3-5 years of supervisory experience in call centers. Strong leadership and CRM skills are essential. This role offers a competitive salary package with opportunities to enhance operational efficiency through AI-powered tools.