Customer Service Supervisor

Iiqaf; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Accommodation

Transportation

Health insurance

Job summary

Iiqaf is seeking a dedicated Customer Service Supervisor in Dubai to lead our customer service team. With over 3 years of experience in customer service and at least 1 year in a supervisory role, the ideal candidate will implement policies, monitor performance, and enhance customer satisfaction. Exceptional communication and problem-solving skills are essential. This role requires commitment to excellence in delivering outstanding service while fostering team collaboration. Join us to make a significant impact in our organization.

Qualifications

• Proven ability to manage and lead a team effectively.
• Minimum of 3 years’ experience in a customer service role, 1 year in supervisory.
• Exceptional communication skills, emphasizing customer interaction.

Responsibilities

• Supervise customer service team to deliver high-quality support.
• Develop and implement customer service policies.
• Monitor team performance metrics and provide feedback.

Skills

Team leadership

Customer service management

Communication skills

Problem-solving skills

Customer service software proficiency

Education

Bachelor’s degree in Business Administration or related field

High School Diploma

Tools

Customer Relationship Management (CRM) systems

Microsoft Office Suite

Job description

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, construction, manpower supply, education and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Australia, Singapore, and GCC.

Job Summary

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

Responsibilities

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

Qualification

High School / Bachelor Degree